An Open Source product can’t (just as any other product) be introduced into a working environment based solely on a measurement of it strengths and weaknesses. To properly assess product one must also take into account several environmental aspects and naturally the present and future demands of the user. The OSMM of Capgemini takes these factors into account by defining the following application indicators:
• Usability - The intended user audience, the experience of that group.
• Interfacing - Required connectivity, which standards are applicable. How does this fit into the organisation?
• Performance - The expected load and processing capability. The performance
demands that must be met.
• Reliability - What level of availability should the product deliver?
• Security - What security measures are required, what restrictions are imposed onto the product.
• Proven technology - Does the product use technology that has proven itself in daily production?
• Vendor independence - What level of commitment between supplier and user does the product demand?
• Platform independence - Is the product available for particular ICT environments
only, or does the product allow a wide range of platforms.
• Support - What level of support is required.
• Reporting - What reporting facilities are required.
• Administration - Does the product allow the use of existing maintenance tools, the demands for operational management.
• Advice - Does the client require validation / recommendation by independent parties, if so, what is required.
• Training - Required training and facilities.
• Staffing - Is product expertise bought, taught or hired.
• Implementation - Which implementation scenario is preferred?
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